Privacy policy

 

Last updated: May 25, 2025

This Privacy Policy describes how Glowell (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from glowellskin.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.


1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal obligations, or for other operational reasons. Any updates will be posted on this page with the revised "Last updated" date.


2. Personal Information We Collect

We collect personal information from the following sources:

A. Information You Provide Directly

This may include:

  • Name, shipping and billing addresses, email, and phone number

  • Account login credentials

  • Order and transaction details

  • Customer support messages

  • Wishlist or cart activity

B. Information Collected Automatically (Cookies & Usage Data)

We use cookies, pixels, and similar technologies to collect data such as:

  • Browser and device information

  • IP address

  • Time spent on pages and site interactions

C. Information from Third Parties

We may receive information from:

  • Shopify (our website platform provider)

  • Payment processors (e.g. PayPal, Shop Pay)

  • Advertising and analytics platforms


3. How We Use Your Personal Information

  • Order Fulfillment & Account Management: To process orders, manage your account, and provide customer support.

  • Marketing & Advertising: To send promotional communications and display targeted ads.

  • Fraud Prevention & Security: To detect and prevent unauthorized or fraudulent activity.

  • Site Improvements: To analyze usage and improve our website experience.


4. Cookies

We use cookies to provide core website functionality, analytics, and personalized content. You can manage cookie settings in your browser. For more details, see Shopify’s cookie policy.


5. How We Share Personal Information

We may share your data with:

  • Service providers (Shopify, payment gateways, shipping couriers)

  • Marketing partners for advertising and promotions

  • Legal entities if required to comply with regulations

  • Affiliates within our business group

We do not sell or share personal data for profiling or behavioral targeting.


6. User-Generated Content

Any reviews or content you post publicly on our website or social media may be visible to others. Please avoid sharing sensitive information.


7. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies independently.


8. Children's Data

Glowell does not knowingly collect data from individuals under the age of 16. If you are a parent and believe your child has submitted personal data, contact us to request deletion.


9. Security & Data Retention

While we implement industry-standard safeguards, no method of transmission is 100% secure. We retain personal information only as long as necessary to fulfill our Services or comply with legal obligations.


10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent or object to processing

  • Request data portability

To exercise these rights, contact us using the information below. We do not discriminate based on your data rights.


11. International Data Transfers

If you are located outside the UK, your data may be processed in countries such as the United States. These transfers are made with appropriate safeguards in place.


12. Contact Us

For questions or to exercise your rights, contact:

Email: glowellskin@gmail.com
Address: United Kingdom