Return policy

 

At GlōWell, we want you to love your skincare journey. If something’s not right, we’re here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible, your item must be:

  • Unused and in original condition

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Returns must be initiated by contacting us at glowellskin@gmail.com.
Please do not send items back without first requesting a return — they will not be accepted.

How to Start a Return

Email glowellskin@gmail.com with your order number and reason for return.
If your return is approved:

  • We'll send you a return shipping label

  • You’ll receive step-by-step instructions on how to send your item back

  • Returns should be posted to: [Insert Return Address]

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately and we’ll make it right.

Non-Returnable Items

We cannot accept returns for:

  • Personal care or beauty products (due to hygiene reasons)

  • Sale items

  • Gift cards

  • Custom or personalised products

  • Perishables or hazardous materials (e.g. flammable liquids)

If you’re unsure about your item’s eligibility, email us at glowellskin@gmail.com before sending it back.

Exchanges

Need a different item?
We recommend placing a new order and returning the original item once your return is accepted.

European Union Customers: 14-Day Cooling-Off Period

If your order is being delivered within the EU, you are entitled to cancel your order within 14 days of receiving it — no reason required.

The product must be:

  • Unopened and unused

  • In its original condition and packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Please note that your bank or card provider may take additional time to process the refund

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at glowellskin@gmail.com