ClearDerm Oil-Free Hydrating Gel

Achieve clear, healthy skin with our advanced formula. Reduces acne, promotes healing, and boosts immune health with high-absorption zinc picolinate. Free from artificial additives and GMOs, and recommended by dermatologists.

• Zinc Picolinate: Reduces acne & blemishes.
• Aloe Vera: Soothes & hydrates.
• Chamomile Extract: Reduces redness.
• Vitamin E: Nourishes & protects.

1. Cleanse: Wash your face with a mild cleanser and pat dry.
2. Apply: Squeeze a pea-sized amount onto fingertips.
3. Massage: Gently massage into skin using circular motions, avoiding the eye area.
4. Absorb: Allow the cream to fully absorb before applying other products.
5. Moisturize: Follow with your favorite moisturizer.
6. Frequency: Use twice daily, morning and night.

Free Shipping on Orders Over £50

Overview

At GlōWell, we are committed to delivering your products in a timely and efficient manner. Below you will find detailed information regarding our shipping policies, including processing times, shipping methods, costs, and international shipping.

Processing Times

• Order Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.

Shipping Methods and Costs

• Standard Shipping (U.S.):
  • Delivery Time: 5-7 business days
  • Cost: $5.99 or free for orders over $50
• Expedited Shipping (U.S.):
  • Delivery Time: 2-3 business days
  • Cost: $9.99
• Express Shipping (U.S.):
  • Delivery Time: 1-2 business days
  • Cost: $19.99

International Shipping

• International Shipping:
  • Delivery Time: 7-21 business days, depending on the destination
  • Cost: Calculated at checkout based on the destination and shipping method
• Customs and Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through the carrier’s website.

Delivery Issues

• Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at contact@glowell.com. We will work with the carrier to resolve the issue as quickly as possible.
• Incorrect Address: Please ensure that your shipping address is correct when placing your order. GlōWell is not responsible for orders shipped to an incorrect address provided by the customer.

Returns and Refunds

• For information on returns and refunds, please visit our Returns Policy page.

Contact Us

• If you have any questions or concerns about our shipping policy, please contact us at contact@glowell.com or visit our Contact Us page for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glowellskin@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glowellskin@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glowellskin@gmail.com.